The client is a prominent American multinational home improvement retail corporation specializing in tools, construction products, appliances, and services, including fuel and transportation rentals. With over 2,000 stores worldwide, the company caters to diverse geographic locations and serves millions of customers annually.

Industry: Retail
Organization size: 470,000+
Location: Global
製品：
- Tricentis NeoLoad

Challenges

As the client aimed to transition from a monolithic architecture to a microservices model with omnichannel capabilities by which they will be able to cater to wide consumer base with large volume of products.

System scalability and performance: Bad user interface experience and that prompted to build a highly available and durable system that would provide a seamless user interface experience, particularly during peak traffic periods.
Holiday season readiness: Users could not access website as it came down crashing during past holidays because of sudden traffic spikes, and the holiday season is critical for retail businesses, necessitating a platform capable of handling significant traffic spikes. LTIMindtree was tasked with ensuring the system could accommodate increased demand while validating various API services, including account management, order processing, cart functions, payment, search, and navigation.
Performance defects: Numerous performance issues in the production environment led to complaints from users regarding slow page load times. Traffic surges resulted in server crashes, directly impacting revenue

LTIMindtree solution

Digital evolution from monolithic to microservices

LTIMindtree deployed design experts to facilitate the digital transformation of the client’s architecture. The team developed new frameworks and reusable components that became integral to the client’s retail solutions. This shift enabled more robust and agile operations, ultimately enhancing the overall customer experience.

Adding omnichannel capabilities for scalability

LTIMindtree collaborated with the client to create a platform that delivered a unified view across all devices, enabling a seamless omnichannel experience. The development of an API service orchestration layer allowed the client to integrate new e-commerce capabilities without the need for a complete system overhaul. By serving specific and relevant data, dependencies on legacy systems were significantly reduced.

The omnichannel transformation empowered users with critical features such as:

Buy Online, Ship to Store
Buy Online, Pick Up in Store
Buy Online, Deliver from Store

Performance improvement journey

LTIMindtree established a self-service load generation solution leveraging Tricentis NeoLoad APIs. This included in-house load generator components and optimizing the infrastructure to accommodate varying user volumes. The solution was designed to be user-friendly, enabling business users and non-performance engineers to generate and execute performance tests easily.

The result was accelerated load and performance testing across various microservices, leading to significant improvements in page performance and a highly available shopping experience, especially during peak holiday seasons.

Business benefits

50% faster test design: Reduced script maintenance significantly.
70% cost savings: Compared to previously employed tools.
75% reduction in release test cycle time: Streamlined processes led to quicker releases.
Rapid migration: Achieved a swift migration of 70% of scenarios within just a few weeks, enabling quicker ROI realization.
Realistic load generation: Effective testing from multiple geographic locations ensured robust performance validation.
Holiday readiness: The Tricentis NeoLoad solution played a crucial role in achieving zero performance incidents and maintaining high availability during the holiday rush.

Through the strategic implementation of Tricentis NeoLoad and a focus on transforming the client’s architecture, LTIMindtree not only enhanced system performance but also ensured the client was well-prepared for the demands of the holiday season. This case study exemplifies how leveraging modern technology, and innovative practices can lead to significant operational improvements and increased customer satisfaction in the retail sector.

Testimonials

What customers are saying

“Customer experience and performance are our absolute top priority. While we utilize multiple tools for monitoring and analysis, it’s Tricentis NeoLoad that drives most of our performance issue resolution. Tricentis NeoLoad is a foundational element in our strategy, enabling us to consistently deliver a fast and reliable experience for our customers across all critical applications and our website.” — Customer quote

“Tricentis NeoLoad is mission-critical for our production readiness, especially while preparing for major holiday sales. By executing realistic, high-volume load tests, we gain immense, actionable insights that unearth performance bottlenecks before the actual event. This proactive approach is directly responsible for helping us avoid costly production incidents, ensuring system stability, and maximizing revenue during our busiest weeks.” — Customer quote

“We leverage the full power of Tricentis NeoLoad across our testing lifecycle—from integrating its APIs for automated testing in lower environments to conducting full-scale production load tests. Furthermore, Tricentis NeoLoad’s real-browser capabilities give us crucial visibility into the frontend performance of all our critical user flows. This comprehensive approach is key to focusing on and delivering peak customer performance.” — Customer quote

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